Privacy at NorthKind.

1. Who We Are

NorthKind is operated by OKD Service Ltd.

This privacy policy applies to NorthKind Sound Music, a music platform operated by OKD Service Ltd. o/a NorthKind Sound Music, and to the website, member accounts, artist tools, purchases, streaming features, communications, and related services available through https://www.northkindsound.com.

NorthKind is based in British Columbia, Canada. We manage personal information in accordance with applicable Canadian privacy requirements, including British Columbia's private-sector privacy law and, where applicable, federal privacy requirements for information crossing provincial or national borders.

2. Information We Collect

Information depends on how you use NorthKind.

Account and registration information

• Name, email address, password hash, member type, and email-verification status.
• Country, province or state, city, postal or ZIP code, and an optional phone number.
• Referral source, newsletter preference, membership tier, account status, and internal role or permission information.

Profile and creator information

• Display name, biography, profile and banner images, artist or organization details, genres, website, and social links.
• Music, artwork, lyrics, credits, metadata, documents, merchandise information, and other material you choose to submit.
• Visibility choices that determine whether profile fields or submitted content are public, member-only, unlisted, or private, when those options are available.

Activity, order, and support information

• Products viewed or selected, cart contents, orders, purchases, downloads, subscriptions, custom music requests, coupons, and related transaction records.
• Music plays, streaming limits, download entitlements, timestamps, and other records needed to operate and protect music access.
• Messages, inquiries, support requests, contest or promotional entries, and communications you send to NorthKind.

Technical information

• IP address, browser and device information, session identifiers, requested pages, timestamps, security events, and server logs.
• Information needed to detect fraud, enforce access limits, diagnose errors, and protect accounts and uploaded content.

3. How We Use Information

We use information to provide and protect the service.

• Create, verify, secure, and administer member and artist accounts.
• Display information and content that you have chosen or authorized to make public.
• Process orders, confirm payments, provide purchased downloads, maintain member libraries, and administer subscriptions.
• Receive and manage custom music requests, artist submissions, royalties, sales records, and related communications.
• Apply streaming, download, account, moderation, and security controls.
• Respond to inquiries, provide support, send essential account notices, and deliver email verification or password-reset messages.
• Improve usability, reliability, content discovery, and future NorthKind services.
• Meet accounting, tax, fraud-prevention, contractual, and legal obligations.

4. Public Profiles and Submitted Content

Public means other people can see and share it.

Member and artist profiles may contain information intended for public discovery, including a display name, profile image, biography, artist classification, music, artwork, credits, website, social links, and other approved content. Public information may be indexed by search engines, copied by visitors, or shared outside NorthKind.

NorthKind will not intentionally publish passwords, payment-card details, private security information, private administrative notes, or unpublished contact information as part of a public profile.

5. Payments, Orders, and Stripe

Payment details are processed by Stripe.

NorthKind uses Stripe to process eligible purchases and subscriptions. Payment information entered into Stripe's checkout is handled under Stripe's own privacy and security practices. NorthKind may receive and retain transaction identifiers, customer or payment references, product and price information, payment status, currency, totals, timestamps, and limited billing details needed to reconcile an order.

NorthKind does not receive or store your complete payment-card number or card security code through the normal Stripe checkout process.

6. When Information May Be Shared

We share information only for defined operational reasons.

Information may be disclosed to service providers that help NorthKind operate, such as website hosting, infrastructure, email delivery, payment processing, fraud prevention, data storage, and professional accounting or legal services. These providers receive only the information reasonably needed to perform their services.

Information may also be disclosed when required by law, to respond to lawful requests, to investigate misuse or fraud, to protect the rights and safety of NorthKind or others, or as part of a legitimate corporate financing, reorganization, sale, or transfer where appropriate privacy protections continue to apply.

Service providers may process information in Canada or another country. Information processed outside Canada may be subject to the laws and lawful access requirements of that jurisdiction.

7. Cookies, Sessions, and Logs

Some browser storage is necessary for the website to function.

NorthKind may use session cookies and local browser storage to keep members signed in, remember cart contents or preferences, protect forms, maintain security, and support features such as the welcome-page preference. Server logs may record requests, IP addresses, browser information, errors, and security events.

You can remove or block cookies through your browser, but account login, shopping carts, checkout, streaming controls, and other parts of the website may no longer work correctly.

8. Email and Marketing Choices

Account messages and promotional messages are different.

NorthKind may send essential service communications relating to registration, email verification, password resets, purchases, downloads, account security, policy changes, and requested services.

Promotional NorthKind updates are optional. When required, they will be sent based on your consent or another permission recognized by applicable law. Marketing messages will identify the sender and provide a working unsubscribe method. You may withdraw promotional consent without closing your NorthKind account.

9. Retention and Security

We retain information only as reasonably required.

Retention periods depend on the information and why it was collected. Account and profile information may be retained while an account remains active. Transaction, entitlement, royalty, accounting, fraud-prevention, consent, and legal records may be retained longer where necessary to administer rights or meet legal obligations.

NorthKind uses reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. These may include password hashing, access controls, environment-based credential management, protected storage paths, secure payment processing, logging, and backups. No internet service can guarantee absolute security.

10. Your Privacy Rights and Choices

You may ask about information held by NorthKind.

Subject to applicable law and reasonable identity verification, you may ask NorthKind to:

• Explain whether we hold personal information about you and how it has been used or disclosed.
• Provide access to eligible personal information.
• Correct inaccurate or incomplete information.
• Update profile visibility and communication preferences.
• Withdraw consent where consent is the basis for processing, subject to legal or contractual restrictions.
• Close your account or request deletion of eligible information.
• Raise a concern about NorthKind's privacy practices.

Some records cannot be deleted immediately, including information required for completed transactions, ownership and download entitlements, royalties, fraud prevention, dispute resolution, accounting, tax, backup integrity, or other legal obligations.

11. Children and Young People

NorthKind is not directed to children under 13.

NorthKind does not knowingly collect personal information from a child under 13 without appropriate consent. Young people who have not reached the age at which they may independently enter a binding agreement in their location should use NorthKind only with the involvement and permission of a parent or legal guardian.

12. Changes to This Policy

We will update this page as NorthKind develops.

NorthKind may revise this policy when services, technology, providers, or legal requirements change. The updated version will be posted here with a revised effective date. Material changes may also be communicated through the website or by email when appropriate.